Product Warranty

Product Warranty

The CERES TAG Product Warranty is provided by CERES TAG LTD ABN 51 614 436 467 of 58-62 Gilbert Road, Lutwyche QLD 4030 Australia. The terms of the CERES TAG Product Warranty are set out in clause 4.7 of our Terms of Service.

The benefits given to you in the CERES TAG Product Warranty are in addition to other rights and remedies you have under applicable consumer protection law in relation to the CERES TAG products.

For Australian purchases: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage that has been shown beyond reasonable doubt to not have been caused by the application of the tag, the animal behaviour, an act of god or natural disaster or environmental conditions beyond the parameters in which the product was designed and manufactured. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the failure does not amount to a major failure within the boundaries described above and could not have been prevented by CERES TAG. See clause 9 of our Terms of Service for further details.

To make a claim under the Product Warranty during the Warranty Period, you will need to contact CERES TAG at info@cerestag.com to register your claim and provide us with details to assess your claim.

To ensure this process proceeds as promptly as possible, please include the following in your initial email:

• the email that you placed the order with
• your name
• the original order number
• the details of the product you are looking to return – VID number or Batch number
• evidence of your perceived problem with the product and any additional information or imagery (photographs, video or other means) that may be relevant to processing your claim. Imagery should be clear and detailed. If the performance of the tag is a concern, please ensure the tag is clean of all dirt, grime and bodily matter for clarity of the issue.
• your intended outcome if claim is approved – refund, replacement or, at your election, a store credit

If your intention is to claim for multiple products please provide the above information for each product within the one email. Please note that the cost of shipping, tax and customs paid and calculated at the checkout are non-refundable and will not be included in your warranty claim.

Our team will generally advise as to the progress of your claim within a reasonable time frame from receipt of your email.

Where your claim is approved by CERES TAG, and you have selected a:

1. repair or replacement of a CERES TAG product, CERES TAG will arrange for the repair or replacement (as necessary) of the CERES TAG product at no cost to you; or
2. refund, CERES TAG will process your refund within a reasonable timeframe; or
3. store credit, CERES TAG will issue your store credit in accordance with the Store Credit Policy.