FAQs

Explore our frequently asked questions. If you can't see the answer to your question or query, click here to speak to our customer service team.

Product

How does Ceres Tag work?

Ceres Tag is an all-in-one solution to monitor your animals via GPS tracking. The device transmits data directly to low earth orbit (LEO) satellites and is accessed through your existing farm management or animal management software.

How many tags are in a box?

Both Ceres Trace and Ceres Wild come in boxes of 5, 10 and 24.

Can I remove a Ceres Tag?

Ceres Trace and Ceres Wild have been designed for "one tag, one life" application and are not able to be removed nor reapplied to another animal to ensure traceability and reduce biosecurity and theft risks.

Can I use a different applicator?

Ceres Tag has been designed to only be applied with the Ceres Tag Smart Applicator. Failure to use a Ceres Tag Smart Applicator, will result in the tag not functioning as expected and will void the warranty.

Watch How to Activate Tags

Where do I find instructions?

All instructions will be provided to you on receipt of purchase.

Watch Application Instructions Video

Do I have to tag every animal?

You don't need to tag every animal to get the insights you need! You can tag strategically and benchmark the herd or mob to receive location, behaviour, and welfare insights for all animals. We typically suggest tagging 10% of your animals and scaling this up as you need from there.

Read more here

Orders

What payment methods are accepted?

Ceres Tag orders are paid in USD. The following payment methods are accepted:

American Express, Apple Pay, Google Pay, Visa, Mastercard and ShopPay

What is the returns policy?

Due to biosecurity risks, Ceres Tag does not accept returns. If you have received a faulty product, please refer to our warranty policy or contact info@cerestag.com to talk to our team.

My Ceres Tag order exceed my card limit, help!

Not to worry, please email info@cerestag.com and our friendly customer service team can assist you.

Satellite Connectivity

How long is the satellite connectivity?

Ceres Trace and Ceres Wild products come with 3 years satellite connectivity.

What happens after 3 years?

Ceres Tag comes with 3 years satellite connectivity based on the average lifespan of tagged animals. If at the 2.5 year mark you have Ceres Tag on an animal that you wish to retain, you can purchase a satellite extension package. Please contact us for details at info@cerestag.com

How do I view the data?

Ceres Tag does not provide end user software but rather integrates with other software platforms. You can view software options on our software partner page here. After purchase of the tags you are required to link your chosen software to our system. Once linked the data automatically flows through to the software partner.

How many times per day does the tag transmit data?

Ceres Trace tags transmit up to 4 data packets per day and Ceres Wild tags transmit up to 24 data packets per day. The animal alert data packets are in addition to this.

Shipping & Delivery

How long does it take to receive my order?

Please refer to the product page for the latest information regarding dispatch times.

Will I have to pay taxes and duties?

The costs associated with the delivery of your order will be calculated at the checkout as well as the relevant tax costs.

Our product & shipping fees are exclusive of Customs Duties. These Import Duties are unavoidable & are enforced by your country’s border protection laws.

Software

What is a software partner and why do I need one?

When purchasing your Ceres Tags, as a part of setting up your account, you will be asked to select at least one software solution and verify your account. If you do not have an account with any of our software partners yet you can find a list of those available here.

Your tag data will then automatically be sent to your software account for you to view and analyse once Ceres Tags are applied to your animals.

If you are already using a software solution that is not in our list, please contact us.

I am using a software that's not on your list.

If you are using software that is 'in development' or not in our list, please contact us.

How much does the software cost?

The costs for each software varies. For the most accurate costs, please contact the software provider directly.

Find Ceres Tag’s fully integrated Software Partners here.